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What’s covered under the Coronavirus Travel Costs benefit?

The Coronavirus Travel Costs benefit, available on our International and Australian Comprehensive plans, includes cover for the following events up to a limit of $2,500 per primary traveller:

  • Your non-refundable travel costs incurred if you or a member of your travelling party is certified by the attending medical practitioner as being medically unfit to travel due to being diagnosed with coronavirus after you purchase your policy.
  • Your non-refundable trip costs if your close relative or business partner in Australia is hospitalised or dies due to being diagnosed with coronavirus after you purchase your policy.
  • Your non-refundable travel costs if you or a member of your traveling party is a healthcare worker, residential care worker or law enforcement officer and your (or their) leave is cancelled due to coronavirus.
  • When your pre-booked accommodation is closed for cleaning following a confirmed case of coronavirus at the accommodation, we’ll pay towards reasonable travel and accommodation nearby - just make sure you get written confirmation from the hotel.
  • If you’re denied boarding transport because you’re suspected of being infected with coronavirus, we’ll help with your reasonable additional travel costs - don’t forget to get written confirmation from the carrier or relevant authority.
  • Costs for your compulsory quarantine if during your trip you or a member of your travelling party are diagnosed with coronavirus or are a confirmed ‘close contact’ (this includes the costs of things like hotel, meals and, most importantly, Netflix!).
  • Your reasonable childcare costs if you are diagnosed with coronavirus during your trip - the ability to entertain the kids in a hotel room overseas may be hindered if you’re unwell.
  • Your reasonable costs for care of your pets back home if you are diagnosed with coronavirus during your trip – we understand that hotels for our furry friends aren’t cheap!

What we don’t cover:

  • While a country or region has a 'Do Not Travel' warning in place for an event, our travel insurance won't cover you for loss that arises from that event if you: travel to; plan to travel to; or remain in that country or region. This includes claims relating to COVID-19 for travel in a country or region where there is a ‘Do Not Travel’ warning in place due to COVID-19, regardless of the date your policy is purchased.
  • Losses arising from government prohibition, regulation or intervention, including travel bans and border closures.
  • Where you knowingly put yourself into a risky situation – just because you’ve got a face mask, doesn’t mean you should be travelling into a coronavirus hotspot.
  • When you buy or extend a policy or make or undertake travel arrangements when you are aware, or a reasonable person in your circumstances should have been aware, of circumstances that could lead to a claim.
  • Ignoring doctor’s advice and travelling anyway – many of us have probably hopped on a plane with the sniffles before but, times have changed.
  • Quarantine when required as a matter of course when you’re returning to your home in Australia or travel interstate or overseas -  this is an expense that you should incorporate into your travel plans.

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Qantas Travel Insurance policies are managed by nib Travel Services (Australia) Pty Limited ABN 81 115 932 173 AFSL 308461 (nib Travel Services) and underwritten by XL Insurance Company SE, Australia branch (ABN 36 083 570 441). Qantas (AR 261363) is an authorised representative of nib Travel Services. This is general advice only. You should consider the Product Disclosure Statement (PDS) and your personal circumstances before making any decision about whether to acquire a travel insurance product. Insurance cannot be purchased more than 12 months before travel.

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