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What if I purchase a policy and then I’m unable to travel because I’m not vaccinated, will you provide a refund for the policy?

If a traveller requests a refund during the 21-day cooling off period, they are entitled to this, provided they have not used the policy.

If Coronavirus travel restrictions impact their ability to travel, we can offer a refund, provided they have not used the policy.

For other circumstances, outside of the cooling-off period, if a traveller wishes to cancel a policy, we may, at our discretion, refund that part of the premium paid for the unused period of insurance. To be eligible for a refund, they cannot have started the trip, have made a claim or intend to make a claim or exercise any other right under the policy.

To check entry requirements at your destination, visit smartraveller.gov.au and check with relevant local authorities.

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Qantas Travel Insurance policies are managed by nib Travel Services (Australia) Pty Limited (nib) ABN 81 115 932 173 AFSL 308461 and underwritten by Pacific International Insurance Pty Ltd, ABN 83 169 311 193. Qantas (AR 261363) is nib’s authorised representative and acts on behalf of nib. This is general advice only. Consider the Product Disclosure Statement (PDS), Target Market Determination (TMD) and your personal circumstances before you buy.

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