All Categories ​>​ ​Travel Insurance ​ > ​ ​Coronavirus trip cancellation or changes ​>​ What if my PCR test hasn’t come back in time, and I’m denied boarding for my flight or need to cancel my trip, is there any provision to claim in the policy?

What if my PCR test hasn’t come back in time, and I’m denied boarding for my flight or need to cancel my trip, is there any provision to claim in the policy?

As the timeframe to receive results can vary based on the type of test and the lab it is sent to, travellers should plan accordingly.

If the reason for being denied boarding is failure to fulfil boarding requirements, such as to have results of a PCR test, this may not be covered under the policy.

If you need to cancel or rearrange your travel arrangements, even at the last minute, don’t delay in speaking with your airline or other travel providers to minimise any potential cancellation costs or fees.  If you booked through a travel agent, they may be able to assist you with this, too. 

If you incur expenses, you should submit a claim along with all supporting documentation, all claims are assessed on a case-by-case basis.

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Qantas Travel Insurance policies are managed by nib Travel Services (Australia) Pty Limited (nib) ABN 81 115 932 173 AFSL 308461 and underwritten by Pacific International Insurance Pty Ltd, ABN 83 169 311 193. Qantas (AR 261363) is nib’s authorised representative and acts on behalf of nib. This is general advice only. Consider the Product Disclosure Statement (PDS), Target Market Determination (TMD) and your personal circumstances before you buy.

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