All Categories ​>​ ​Travel Insurance ​ > ​ ​Coronavirus trip cancellation or changes ​>​ If I have to cancel or change my trip due to a travel restriction (e.g. a border closure), will my costs be covered?

If I have to cancel or change my trip due to a travel restriction (e.g. a border closure), will my costs be covered?

Cancellation or additional expenses cover in the policy is only provided for certain coronavirus-related events. Cancellation which arises from a government travel restrictions such as a travel bans or border closures are not events that the policy offers cover for.

Aside from those events listed in the ‘Coronavirus Travel Costs’ benefit section, the policy excludes cancellation cover for any loss that arises from an epidemic, pandemic or World Health Organization declaration of a public health emergency of international concern, as well as for losses arising from any government prohibition, regulation or intervention.

If you are unable to use your policy due to a coronavirus travel ban, we have options available.


Other important information:

  • You may still be able to travel if you have an exemption to a travel ban; however, if in addition to the travel ban there is a ‘Do Not Travel’ warning for the country or region where you’re travelling or where you’re travelling to, this warning will still apply to you, and you will not have cover for a loss arising from travelling or planning to travel against that warning.
  • Keep up to date with the latest government and health advice as it may change regularly and at short notice. While there are many bans and restrictions being imposed between countries, most are allowing their own citizens to come home, although you may be subject to quarantine measures when you arrive home.
  •  For Australian travellers seeking international information, see and for domestic information see


Qantas Travel Insurance policies are managed by nib Travel Services (Australia) Pty Limited (nib) ABN 81 115 932 173 AFSL 308461 and underwritten by Pacific International Insurance Pty Ltd, ABN 83 169 311 193. Qantas (AR 261363) is nib’s authorised representative and acts on behalf of nib. This is general advice only. Consider the Product Disclosure Statement (PDS), Target Market Determination (TMD) and your personal circumstances before you buy.

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