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If I get coronavirus and have to cancel or change my trip, will my costs be covered?

If you are medically unfit to travel due to a diagnosis of coronavirus and have to cancel your trip, there is cover available under the ‘Coronavirus Travel Costs’ benefit up to the benefit limit for your non-refundable trip costs.

In order to be covered, your symptoms must first appear, and diagnosis must be made, after your policy has been purchased. You must have confirmation from a medical practitioner that, due to your coronavirus diagnosis, you are medically unfit to continue with your original travel plans.

There’s no cover if you buy a policy when you are aware, or a reasonable person in your circumstances should have been aware, that you are medically unfit to travel - such as buying a policy after you’ve had close contact with a case of coronavirus and you know you need to get tested.

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Qantas Travel Insurance policies are managed by nib Travel Services (Australia) Pty Limited ABN 81 115 932 173 AFSL 308461 (nib Travel Services) and underwritten by XL Insurance Company SE, Australia branch (ABN 36 083 570 441). Qantas (AR 261363) is an authorised representative of nib Travel Services. This is general advice only. You should consider the Product Disclosure Statement (PDS) and your personal circumstances before making any decision about whether to acquire a travel insurance product. Insurance cannot be purchased more than 12 months before travel.

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