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Do I need medical proof of my positive COVID-19 result if I need to cancel my trip?

Yes. You will need to provide documentation to support the circumstances of your claim. We understand that the type of documentation you are able to provide may vary and we assess every claim on a case-by-case basis.


You should submit as much information as you’re able to along with your claim, as this will help us to assess your claim in a timely manner and reduce the possibility that we may need to ask you for further information. Information you supply may include: 

  • PCR Test result demonstrating that at the time you were due to travel, you had an active COVID-19 diagnosis;
  • Proof you were subject to mandatory isolation at the time you were due to travel due to a registered positive RAT (Rapid Antigen Test) result; and/or
  • Letter from a medical practitioner confirming you are medically unfit to travel due to being diagnosed with COVID-19.


Don’t forget to contact your travel service providers as well, as you’ll also need to demonstrate that you have requested a refund or tried to reschedule your arrangements, and what your out of pocket costs are.


Qantas Travel Insurance policies are managed by nib Travel Services (Australia) Pty Limited (nib) ABN 81 115 932 173 AFSL 308461 and underwritten by Pacific International Insurance Pty Ltd, ABN 83 169 311 193. Qantas (AR 261363) is nib’s authorised representative and acts on behalf of nib. This is general advice only. Consider the Product Disclosure Statement (PDS)Target Market Determination (TMD) and your personal circumstances before you buy.

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