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If I get sick with coronavirus on my trip, will my medical expenses be covered?

If you purchase one of our ‘International Comprehensive’ policies and you contract coronavirus while overseas, your policy can offer you:

  • 24/7 access to our Emergency Assistance team, who can help you get local medical care; and
  • cover for necessary medical expenses incurred overseas (including hospitalisation) for up to 12 months from the date the illness first appears, where the illness continues; and
  • cover for medical evacuation or repatriation, if we determine it’s necessary in consultation with the attending medical practitioner.

We only offer the cover mentioned above if your symptoms first appear, and your coronavirus diagnosis is made, after you purchased your policy. 


In addition, we offer cover:

1.     If you have to cancel your non-refundable pre-paid travel arrangements because:

  • You or a member of your travelling party are diagnosed with coronavirus after you buy your policy, and you or they are certified as medically unfit to continue with your original travel plans.
  • Your close relative or business partner in Australia is hospitalised or dies due to coronavirus that is diagnosed after you buy your policy.
  • You or a member of your travelling party are permanently employed as a healthcare or residential care worker or law enforcement officer, and your or their pre-approved leave is cancelled by the employer due to coronavirus.

 This cover starts when you purchase your policy and is available before your trip starts, and during your trip.


2.     If you incur certain additional travel costs because, during your trip:

  • You are unable to stay at your pre-booked accommodation due to it being closed for cleaning following a confirmed case of coronavirus at the accommodation. (This cover is available from the moment you purchase your policy, even if your trip hasn’t started.)
  • You are denied boarding on your scheduled public transport because you are suspected of being infected with coronavirus.
  • You or a member of your travelling party are confined to compulsory quarantine due to your or their diagnosis of, or confirmed close contact with a case of, coronavirus.


3.     For certain additional child and pet minding services if, during your trip, you are unable to take care of your dependent children or your pets due to you being diagnosed with coronavirus.


Exclusions and benefit limits apply. Most cover is subject to a 72-hour waiting period if you purchase when you are already travelling. Please see the Product Disclosure Statement for details.


Qantas Travel Insurance policies are managed by nib Travel Services (Australia) Pty Limited (nib) ABN 81 115 932 173 AFSL 308461 and underwritten by Pacific International Insurance Pty Ltd, ABN 83 169 311 193. Qantas (AR 261363) is nib’s authorised representative and acts on behalf of nib. This is general advice only. Consider the Product Disclosure Statement (PDS), Target Market Determination (TMD) and your personal circumstances before you buy.

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