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How do I make a Qantas Travel Insurance claim?

Travel insurance claims can be lodged 24 hours a day, 7 days a week.

 All you need to do is download and complete our claim form with details about:

●      The type of claim you are making,

●      The circumstances surrounding the claim,

●      The expenses you are claiming.


Once your claim has been submitted, we’ll be in touch to advise you of the outcome or request more information if required.


If you need help with your claim, you can call us on:

1300 783 146 (within Australia) or +61 2 8256 1514 (from overseas)


If you need emergency assistance while travelling, call us on:

1300 555 019 (within Australia) or +61 3 8523 2800 (from overseas)


Qantas Travel Insurance policies are managed by nib Travel Services (Australia) Pty Limited ABN 81 115 932 173 AFSL 308461 (nib Travel Services) and underwritten by XL Insurance Company SE, Australia branch (ABN 36 083 570 441). Qantas (AR 261363) is an authorised representative of nib Travel Services. This is general advice only. You should consider the Product Disclosure Statement (PDS) and your personal circumstances before making any decision about whether to acquire a travel insurance product. Insurance cannot be purchased more than 12 months before travel.

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